Online marketplace for service businesses
Featuring insights from:
Jukka Lepistö, Co-Founder
Kiks Technologies Oy
About the client
Kiks Marketplace is a modern web/mobile-based online store and booking service developed by Kiks Technologies Oy for cleaning and service businesses. Through the service, customers can order services, such as house cleaning, directly online, whenever and wherever they want. The online store is always open to take orders and it will handle booking and communication automatically. This allows the service provider to focus on producing the actual service. Among others, YIT Group relies on the service provided by Kiks Technologies.
Problem
As Kiks expanded across multiple service categories and merchants, booking logic and pricing rules became hard to maintain. Users faced friction in the checkout flow, and the front end carried legacy patterns that slowed delivery and introduced regressions.
Approach
We focused on the paths that drive revenue: discovery → booking → confirmation. We streamlined the booking funnel, clarified pricing and extras, and refactored critical React/Redux areas into smaller, testable slices. A shared UI layer with Material UI and consistent theming made white-label use easier, while performance tuning (code-splitting, memoisation) kept pages responsive.
Outcomes
Smoother booking funnel with fewer drop-offs
Clearer pricing and availability to reduce support load
Faster page loads and more responsive catalog views
Safer releases through targeted tests and smaller changes
Easier white-labeling and merchant onboarding with consistent theming
Project overview
Partnership Goal
Stabilise and evolve the marketplace so Kiks can add new merchants and categories quickly - without rewrites - while keeping the booking experience fast and trustworthy.
Booking flow that converts
From browsing to booked in a few clear steps.
We simplified service selection, clarified add-ons, and surfaced availability earlier so customers see viable slots before entering details. A concise summary step locks pricing and times to avoid surprises, and rescheduling and cancellation are handled with plain language to minimise friction.
The result is a calmer journey with fewer pauses and a clearer sense of progress.
A frontend you can evolve
Smaller pieces, stronger foundations.
We untangled critical Redux logic into focused slices and moved repeatable UI into a component library aligned with Material UI. Consistent tokens and themes make it straightforward to tailor the marketplace per merchant. Code-splitting, careful memoisation, and virtualised lists keep heavy views quick even with large catalogs.
Incremental changes ship safely, without big-bang releases.
Operations that scale
Tools that help teams, not just end users.
Merchant dashboards gained clearer order states, simpler slot adjustments, and straightforward exports for invoicing. Error boundaries and actionable messages reduce support handoffs, and lightweight checks around the riskiest paths cut down regressions.
Day-to-day work is easier, so the roadmap can move faster.
“Without the developers of Polar Night Software we wouldn't be aware of the future risks of our software architecture. The team hasn't just done what we have asked, they have also thought about what is best for the whole service. On behalf of Kiks Technologies, we would gladly recommend Polar Night Software as a partner for diverse software development projects. Cooperation with the team has been seamless and communication has worked very well. We have reached all goals set for the collaboration.”
How our team turned ideas into a working, scalable solution
What we worked on
Services
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